Site Policies, Terms of Sale, Privacy Agreement, Etc.


Terms of Sale

Return of Merchandise - Within 14 days of delivery, contact us for a request for return. Restocking fees up to 25 percent may apply, depending on the circumstances and the item. Other than warehouse error or shipping damage, the customer is typically responsible for return freight charges. No return will be accepted without prior authorization. All goods must be in resalable, new condition in order to receive credit.

Next Day Air Requests are handled on a case by case basis. Please send us an email with a list of what you need, when you need it, and your address so we can best assist you with your special request. UPS Next Day Air is considered a METHOD OF SHIPMENT, and not a guarantee of delivery time. Once we ship the package, we have met our obligation. If a package arrives late, the recipient may choose to File a UPS Claim. If UPS denies a claim, we are not responsible for reimbusing the UPS shipping charges to the customer. We are billed for those charges for the method of shipment request that the customer had requested.

Defective Merchandise / Warranty Claims - If a product is defective out of the box or fails within our 14 day return period, please contact us immediately for further assistance. For any boiler, water heater, or other item that requires a licensed heating or plumbing contractor to install it, the licensed installer must directly notify us of the nature of the problem. No returns of defective equipment within our 14 day return period will be accepted from customers who fail to show proof that their equipment was worked on by a licensed contractor.

If a product is deemed defective after our 14 day return period, proceed to the manufacturer's warranty agreement for further assistance. Each manufacturer has its own procedures to follow in order to make a warranty claim. Although we are happy to do what we can to assist you, it is ultimately the buyer's responsibility to ensure that product warranty guidelines are followed per the manufacturer's instructions. Manufacturer warranty information is located in your owner's manual, or on the manufacturers' web site. Please note that for most items sold on this web site, the manufacturer requires that a licensed contractor install or repair their product.

Damaged Merchandise - The best way to handle an item that arrives to you damaged is to refuse delivery, then contact us immediately. It is far easier for us to file a shipping claim with the carrier and get you a replacement order out immediately if you have refused the delivery. In the case of large units arriving on a semi truck, always inspect the merchandise thoroughly before signing for it. In the case of hidden shipping damage, contact us and the freight company immediately so that we can begin the claims process. It becomes more problematic to prove hidden shipping damage the longer the customer waits to call to report it -- the best way to eliminate this possibility is to thoroughly inspect the shipment before signing for it.

Shortages / Missing or Lost Items - We notify the customer by email or phone if an item is on back order and the order is shipping incomplete. However, if any item appears to be missing from your order, contact us within 2 business days. On LTL shipments, do not sign for the shipment unless the piece count matches the bill of lading. Make sure you have received everything that you have ordered, and that everything is in perfect condition before signing for it. It is difficult to prove that items were lost or mispacked if the customer waits days or weeks to notify us.

Acceptance of Orders - We reserve the right to review all incoming orders. If we are unable to fill an order for any reason (for example, an item has just recently been discontinued and is no longer available), we will promptly notify the customer of the situation and refund or void the transaction.

Limitation of Liability - All liability for consequential and incidental damages or bodily harm as a result of use or nonuse of any and all products sold from this site is expressly disclaimed. It is the buyer's responsibility to read and understand the manufacturer's written installation instructions and warranty, if any, of any product purchased from this site. The installation, usage and storage of any item purchased from our company must be in compliance with the manufacturer's terms of use. There is no expressed or implied warranty offered by JupiterHeating.com for any products that we sell. By ordering any item from JupiterHeating.com, the customer holds our company harmless from any damages or bodily injury as a result of purchasing, owning, using or being in the presence of that item.

By purchasing any product from this site, you are agreeing to follow any and all federal and local codes pertaining to the installation, use, or storage of said product. Installation of boilers, water heaters, radiant floor heating systems and any or all other products sold on this site must be completed by a licensed contractor, if applicable, in a strict manner consistent with federal and local regulations and inspected by the proper authorities. Neither JupiterHeating.com nor any manufacturer represented on this site makes any promise to provide technical assistance to any individual who is not properly trained to install or service any product or system.

Terms of Site Use

By using www.jupiterheating.com you are agreeing to all the terms and conditions in this document. All information contained on this site may be changed at any time and it provided "AS IS" without express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. JupiterHeating.com shall not be held liable for any damages whatsoever arising from the use, inability of use, performance or nonperformance of this web site or its content.

Although we work daily on keeping our site content up to date, manufacturers may change product information or specifications at any time and without notice. For the most current information available for products, please contact the manufacturer.

All content and features of JupiterHeating.com are copyrighted and to be used as an information and ordering source for our customers and site visitors. Portions of the site may be printed by you as a personal resource but may not be copied or reproduced in and other manner without the expressed written consent of JupiterHeating.com. Unauthorized duplication of this site's content is strictly prohibited. JupiterHeating.com logo and other artwork, as well as names, trademarks or logos from other companies presented on this site, are being used with their owner's permission and may not be reproduced, modified, transmitted or distributed with express written consent by their respective holders


Commitment to Privacy and Security

This privacy notice discloses the privacy practices for JupiterHeating.com, a Jupiter Sales LLC e-commerce web site headquartered in Orrville, Ohio. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, (etc.)

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at 1-800-959-8901 or via email. You may elect to contact us to:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the web site, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way via Authorize.net, one of the largest secured credit card processing companies in the world. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page, on any page where you are asked for contact and credit card information.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Contact Us

If you have any questions about these terms, please contact us.